Service & Support
FAQs
Click here to access commonly asked questions.
Tech Support
If you need technical support or have questions about your TrekWise products, please feel free to reach out to our dedicated support team. We are here to assist you every step of the way.
- Email: support@trekwise.com
- Support Hours: Monday to Friday, 9 AM to 5 PM (AEST)
Warranty and Returns
TrekWise stands behind the quality of our products, and we offer a comprehensive warranty for all devices. If you encounter any issues, please review the details of our warranty and return policy below:
- 30-Day Return Policy: We offer a no questions asked 30-day return policy. If you are not satisfied with your purchase, you can return the product for a full refund.
- Warranty Period: All TrekWise products come with a lifetime warranty covering manufacturing defects and malfunctions.
- Returns: If you are not satisfied with your purchase or need to return a faulty product, please contact our support team for assistance with the return process.
- Replacement: We offer replacement services for faulty devices within the warranty period. Please contact support for more details.