Returns Policy

1. Return Eligibility

We accept returns for any reason within 30 days of purchase. To be eligible for a refund, products must be in their original condition, complete with all accessories, packaging, and documentation. For warranty related returns process, this policy applies.

2. Return Process

• Start by contacting our support team to request a return.
• Email: support@trekwise.com
  
• Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
• Products returned without an RMA number may not be accepted.

3. Shipping Instructions

• Once you receive the RMA number, ship the product to our designated return center in your return instructions.
• Please ensure the product is securely packaged to prevent damage during transit.
• Return shipping costs are the customer’s responsibility unless the product is defective. In cases of defective products, we will provide a prepaid return label.

4. Refunds

• Once we receive and inspect the returned product, we will process your refund within 7–10 business days.
• Refunds will be issued to the original payment method.
• If the product is not returned in its original condition, additional charges may apply or the refund may be denied.

5. Additional Notes

• This return policy does not affect your rights under Australian Consumer Law.
• TrekWise has the authority to amend this policy as needed. Changes will be published on our website and become effective immediately. This does not impact items bought previously.

Last Updated 30 April 2025