Step 1: Order your tracker from our Eshop
Order the tracker from our online store for delivery and within one week.

Step 2: Install Your Tracker
Upon arrival, the device will be preactivated. Connect it to your vehicle's OBD2 port or hide it for a battery powered option.

Step 3: Log In & Start Tracking
Get started with real-time vehicle tracking by downloading the TrekWise Tracking App and using the provided credentials.

Our SIMs come pre-installed and provides both Telstra or Optus dual network coverage. It is capable of international roaming at no additional charge, so you can bring this on your travel adventures!

Buy with Confidence – 30-Day Risk-Free Returns

Enjoy peace of mind with our 30-day return policy. If you’re not completely satisfied, return your purchase for a full refund—no questions asked!

Lifetime Warranty & Hassle-Free Replacement

At TrekWise, we stand by the quality and reliability of our tracking solutions. That’s why we offer a full product warranty and lifetime support for the duration of your subscription.

If your device is faulty, we’ll swap it out for a brand-new one at no extra cost—ensuring uninterrupted tracking and peace of mind.

If you have questions about setup, connectivity, or troubleshooting, contact our dedicated team.

At TrekWise, trust and reliability are core values. Every device is backed by a lifetime warranty against manufacturing defects, plus a simple 30-day satisfaction guarantee.

 

Tech Support

If you need technical support or have questions about your TrekWise products, please feel free to reach out to our dedicated support team. We are here to assist you every step of the way.

• Email: support@trekwise.com
• Support Hours: Monday to Friday, 9 AM to 5 PM (AEST)

Warranty and Returns

TrekWise stands behind the quality of our products, and we offer a comprehensive warranty for all devices. If you encounter any issues, please review the details of our warranty and return policy below:

• 30-Day Return Policy: We offer a no questions asked 30-day return policy. If you are not satisfied with your purchase, you can return the product for a full refund.
• Warranty Period: All TrekWise products come with a lifetime warranty covering manufacturing defects and malfunctions.
• Returns: If you are not satisfied with your purchase or need to return a faulty product, please contact our support team for assistance with the return process.
• Replacement: We offer replacement services for faulty devices within the warranty period. Please contact support for more details.

Learn more about our Warranty and Returns Policy.

At this time, we do not offer monthly subscription services.

Our prepaid options are available for 12 or 24 months, providing a lifetime warranty and customer support for hardware, services, and connectivity partners.

Please do not hesitate to contact us if you are interested in this service.

Our battery-operated trackers are meticulously designed to optimize energy consumption during deep sleep mode. They are equipped with motion sensors that only activate when movement is detected, effectively reducing unnecessary energy usage. These trackers are rated for a substantial two years of continuous operation.

Should your tracker’s battery deplete, we will promptly replace it with a new one, provided your subscription remains valid. It is important to note that our trackers utilize long-lasting batteries that are non-replaceable.

Upon the expiration of the two-year subscription period, we will offer you the option to exchange your old device for a new one. Additionally, the lifetime warranty remains in effect as long as you continue to be subscribed.

Please be advised that continuous subscription is essential for the validity of these warranties.